FAQ

If you have a question that’s not answered here, please email info@friendsschoolplantsale.com or orders@2021plantsale.com and we will help you out. Thank you for supporting Friends School!

For everything on shipping and pickup, see the Policies page.

General questions

Who is running this?
This is an official component of the 2021 Friends School Plant Sale, a fundraiser for Friends School of Minnesota in Saint Paul.

I’m nervous about entering my credit/debit card information. Is my information safe?
Yes. We use industry-standard encryption and tokenization, and your card information is handled by a third party. We’ll see your card type and the last four digits of your card number, but not the rest.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit and debit cards with a U.S. billing address. We do not accept payments by PayPal. We will accept check payments at our in-person plant sale in May, but not online.

Can I use SNAP or WIC benefits, or an EBT card?
Not with us, sorry! Unfortunately, we aren’t set up to accept any kind of benefits at the plant sale.

The item I wanted to buy is gone. What happened?
We have loaded our entire inventory into the store, so any items that appear on the Find Plants page at FriendsSchoolPlantSale.com but don’t appear here have almost certainly sold out. Sorry! We’re unable to order any additional seeds or bulbs because of high demand. We sold out of our most popular seeds on the first day of the Seed Sale last year.

Note that we will post “sold out” notices to Find Plants once a plant has sold out, but there is a lag before Find Plants gets updated. The inventory you see here is what we have available.

Can I search by catalog number?
Yes! You might see it referenced as “SKU” in some places.

Can I search by Latin name?
Unfortunately, this site doesn’t support searching by Latin name. However, if you search for a plant’s Latin name on the FriendsSchoolPlantSale.com plant finder and locate its catalog number, you can search by that.

Is there a minimum or maximum purchase amount?
No. You can buy as many or as few items as you would like and we will happily process your order. If you’re buying seeds, we charge flat rates for shipping and handling regardless of how many seeds you’re buying, so buying more seeds spreads that flat rate over more packets, making it more economical.

Can I add on an extra donation to Friends School or round up my total?
Yes. There are options for that in the checkout process. There are two caveats to be aware of:

  • There isn’t an easy way to round up your purchase total to a specific dollar amount, so you will need to do the math yourself to determine how much of an extra donation you’d like to add.
  • Because we charge sales tax on most orders, you may want to wait until after you’ve entered your billing (and, if applicable, shipping) address before you enter your donation amount.

If you would like to donate to Friends School without buying seeds or bulbs, you can do so online at fsmn.org/donate. If you shop at our in-person sale in May, you will have an additional opportunity to round up your total then.

I added a donation onto my total, is that tax deductible?
Yes – and, just to be super clear: seed and bulb purchases are not tax deductible. (Please consult a professional for advice if you’re unsure of how this applies to your situation.)

To assist in your documentation efforts, we’ll split out your donation amount in your email confirmation. If you need a formal tax receipt, please email orders@2021plantsale.com or development@fsmn.org and we’ll be happy to help.

Seed orders

My order only includes seeds. What do I need to know?
Orders containing seeds will be mailed to you by the US Postal Service (as long as your shipping address is within the contiguous 48 states or Washington, DC). We’ll send these orders out shortly after you place them.

When will I get my seeds?
We will make our best effort to get your seeds to the Post Office within 3-5 business days. After it’s been dropped off, we’ll ship via First-Class Mail, and we’ll send you a tracking number. If you haven’t received your seeds 2 weeks after ordering, contact us at orders@2021plantsale.com and we’ll have a look.

Help! I realized I made a mistake on my seed order after I placed it. Can I change it?
We are unable to modify orders after they are placed. We can cancel an order as long as we haven’t started packing it up yet. Please email orders@2021plantsale.com as quickly as possible if you need us to cancel.

When I got my order, a seed packet was missing. Can you help me?
Yes. We make every effort to pack orders accurately. Please contact us at orders@2021plantsale.com right away if something is missing, and we will work with you to resolve the issue.

Are my seeds organic?
Some of them are. If a seed is organic, an “Organic” label will appear on that seed’s product page. (You may need to click “Additional information” to see it.) You can also enter the seed’s catalog number on FriendsSchoolPlantSale.com and see if an “Organic” tag is listed there.

Can I pick up my seeds at the plant sale?
No. Seeds are mailed to you shortly after your order is placed, so that you can get the seeds planted as soon as the ground thaws and give them time to grow (or start them indoors if you prefer).

My order contains both seeds and bulbs. How does that work?
Your seeds will be mailed to you, and everything else will be held at curbside plant pickup at the plant sale in May. Items that aren’t seeds can be cancelled up until noon on Thursday, April 29. Seed orders can’t be cancelled once they are packed.

Can I get a refund if there’s a crop failure?
Seeds do not experience “crop failures” in the same way that other items do, because we do not list them in the store until we have all of our inventory physically on hand. However, you will be prompted at checkout about what you would like us to do in the unlikely event that something prevents us from fulfilling one or more of your seeds.

How much is shipping?
$4.99 to Minnesota, and $5.99 to anywhere else in the contiguous 48 states or Washington, DC. Some Wisconsin addresses qualify for Minnesota shipping rates — if this applies to you, the discounted shipping rate will automatically be applied at checkout.

I don’t live in the contiguous 48 states or DC. Can I buy seeds?
We are unable to ship to addresses outside of the contiguous 48 states and Washington, DC, due to agricultural export rules and higher shipping costs. Sorry!

Non-seed orders

Help! I ordered bulbs, but they didn’t show up in the mail. Where are they?
Don’t panic! You’ll need to pick up your bulbs at the in-person plant sale, May 6 – 8, 2021. We’ll email you detailed instructions about this in May. If you ordered seeds in conjunction with your bulbs, your packing slip will list out all the items we’ve reserved for you.

My order DOESN’T include seeds. What do I need to know?
These orders are slightly more complex because they are ONLY available for pickup at the plant sale. (We receive our inventory for these items much closer to the plant sale.) These orders are exempt from shipping charges, but will include sales tax (even if you live in a state that doesn’t charge sales tax normally).

Can I change my order after I place it?
We are unable to modify orders after they are placed. However, you can cancel non-seed items until noon on Thursday, April 29, and place a new order with the correct items. Please carefully review your order before you check out. Email orders@2021plantsale.com if you need to cancel part of your order.

Can I cancel an order that doesn’t include seeds?
Yes. Email orders@2021plantsale.com by noon on Thursday, April 29 to cancel a non-seed order. If you order both seeds and other items in the same order, the seeds are subject to a much stricter cancellation timeline because we will ship those quickly.

Can I buy non-seed items if I don’t live in the contiguous 48 states?
Yes. Please contact us at orders@2021plantsale.com for specific instructions before you purchase.

Do I need to have a reserved shopping time to pick up my order?
No. Upon arriving at the sale, follow signs to “Online Order and Curbside Plant Pickup,” or ask our volunteers for directions. Stay in your vehicle and we’ll load your order for you. If you do have a reserved shopping time, you can pick up your order after you finish shopping for other plants.

Where do I pick up my order?
At the Minnesota State Fair Midway. Enter the Fairgrounds at Dan Patch and Canfield, and follow the signs.

When can I come pick up my order?
Pickup hours are 9:30 a.m. to 8:30 p.m. Central Time, Thursday, May 6 – Saturday, May 8. You do not need a reservation to pick up your orders, and you do not need to tell us in advance which day you’ll be coming.

I’m volunteering, can I pick up my order at the volunteer-only pre-sale?
Yes. Volunteers will receive specific instructions, including pickup hours, via email in early May. To ensure you’ll receive this email, please be sure to place your order with the same email address that you used to sign up for your volunteer shift and your volunteer pre-sale shopping time.

Can I send someone else to pick up my order?
Yes. You do not need to tell us in advance who is coming to pick up your order. Please forward your confirmation email to the person picking it up as the email will contain specific directions on where to go on arrival.

What if my bulb has a crop failure? Can I get a refund?
Yes. You have four options when it comes to what to do in case of a crop failure or another event that prevents us from fulfilling any individual items. You must specify one option at checkout, and it will apply to everything in your order. If you want to switch options, please email orders@2021plantsale.com by 11:59 pm on Wednesday, April 28. Your options are:

  • Refund the affected item(s) back to the original payment method
  • Donate the money from the affected item(s) to Friends School of Minnesota
  • Contact you about substitutions if there are any, otherwise refund the money
  • Contact you about substitutions if there are any, otherwise donate the money

If you select one of the “donate” options, we will send you an updated receipt for your tax records.